Refund & Return policy
Welcome to Yafaembroidery.com. Thank you for choosing Yafa Embroidery for all your embroidery needs. We value your trust in our products and hope to meet your expectations.
1. No Refund policy
Due to the nature of the products, all the products offered through the website are non-refundable unless we send you the wrong color/ size. All sales are final. Customers has the right to apply for refund/ exchange within 1-2 days from the day you receive your order if we send you the wrong size/ color only. After 1-2 days, we can’t offer you a return or exchange. We encourage our customers to check our sizing chart first to ensure you choose the right size. To be eligible for a refund, exchange, all physical products must be packed in the original box, unused and in the same condition as you received it.Only unused products are eligible for exchange. No washed, styled, trimmed, dyed or otherwise altered products are covered under our exchange policy.
We will not be liable for any products purchased by mistake. In circumstances where an extra or different product is purchased by mistake, we would not be accountable for misplacement or replacement of the product.
By purchasing our products, you acknowledge and agree to this no refund policy.
2.Refund (if applicable)
Once your returned order is received and inspected, we will send you an email to notify you that we have received your returned order. We will also inform you if your refund has been approved or refused.
If your request is approved, your Refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days.
In some cases, only partial refunds are granted (if applicable)
- Products with obvious signs of use
- Any order that is not in the original condition, is damaged or missing parts.